In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
For complaints about private treatment:
Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon
CR0 6BA (08456 120 540).
General Dental Council, 37 Wimpole Street, London, W1M 8DQ
Mr Mills was kind, pleasant and reassuring, and explained everything to me, so that I knew what was going on every inch of the way. I can’t recommend him and his implant team highly enough.
Super helpful, friendly, clean, efficient and brilliant at informing us of procedures & treatment. We never feel rushed or have to wait too long. They have made the dentist experience a positive one for our children – who are always excited to go!
I would rate this dentist 1000 stars if I could! Everyone there is so friendly and smiley! I had my teeth done by John Cato and Paula and what can I say. Both of them made me feel so relaxed even though I normally hate the dentist they have made this all change! I couldn’t thank them both enough.
It’s nearly two months since my treatment for an implanted bridge concluded and I could not be more pleased. The treatment was excellent, the care by Ian Mills and his team was superb and the teeth look fantastic.
Rhys Gabe is an incredible guy. After 30 odd years of avoiding the dentist through fear I actually now enjoy going thanks to this man. I cannot recommend him highly enough to nervous and anxious patients.